FAQ
Can I exchange SALE items?
Yes! Sale items can be exchanged, returned, or canceled.
Can I return or exchange my products?
If you are not satisfied with your order or if it doesn't fit well, you can return or exchange it within 30 days.
There are rules associated with this, which you can find on the following page: Returns/Exchanges.
How do I request a return or exchange?
We only accept returns if they are registered through our contact form.
Please contact us via the following page: Contact.
How long does it take to receive my refund?
We will process your return or exchange within 7 business days. However, this is often faster!
What are the shipping costs?
We offer free shipping within Europe.
How long does shipping take?
We offer express delivery on certain items, which are shipped within 48 hours.
The standard delivery time is 2-10 business days.
If there is a delay, it may take a little longer. We will notify you in that case.
Do you also deliver to service points?
Yes! You have the option to pick up your order at a nearby service point.
Will I receive a tracking code?
Yes! You will receive it via email once the items have been shipped. It may sometimes end up in your spam folder.
Is it safe to shop on Luxury Girls?
Absolutely! We verify all items for authenticity and ship all our products with insurance and tracking.
Are all your items 100% original?
Yes! All our items are checked before they are sent to the customer.
Are all items new?
Yes, we only sell unworn/new/DS items!
How do you sell sold-out items everywhere?
In collaboration with numerous sellers, we have built a network over the years. We have combined this into this website.
Are the items delivered in their original packaging?
yes! You will receive your items in the original packaging with all the original accessories included.
What payment methods do you offer?
We offer multiple payment methods, including iDEAL, Bancontact, Klarna, Credit/Debit Card, PayPal, and Apple Pay.
Can I cancel my order?
Yes!
- Within 24 hours: No additional costs will be charged.
- After 24 hours: Shipping and payment processing fees will be charged. We operate internationally and incur costs within 24 hours to ensure your package reaches you as quickly as possible. Additionally, if you placed your order using Klarna, we incur non-refundable fees from Klarna, which we also need to charge. These costs depend on the order amount.
- For packages that are refused upon delivery, a €15 fee will be charged to cover shipping and payment processing costs.
Do you offer refunds?
We have a 30-day return period. You can receive a refund or exchange for a different size.
How long does it take to authenticate my order?
Once the item arrives at our authentication center, our experts inspect the sneakers to ensure they are 100% authentic, new, unworn, and damage-free. This process usually takes 1 business day.
I placed an order but did not receive a confirmation email.
It is possible that the email has ended up in your junk mail or spam folder. If you cannot find the confirmation email there either, please contact our customer service!
I want to modify my order.
Modifications are possible! If you would like a different size or item, we can adjust this within your existing order. We do not recommend placing a new order, as canceling the old one may incur additional costs.
Can I exchange SALE items?
Yes! Sale items can be exchanged, returned, or canceled.
Can I return or exchange my products?
If you are not satisfied with your order or if it doesn't fit well, you can return or exchange it within 30 days.
There are rules associated with this, which you can find on the following page: Returns/Exchanges.
How do I request a return or exchange?
We only accept returns if they are registered through our contact form.
Please contact us via the following page: Contact.
How long does it take to receive my refund?
We will process your return or exchange within 7 business days. However, this is often faster!
What are the shipping costs?
We offer free shipping within Europe.
How long does shipping take?
We offer express delivery on certain items, which are shipped within 48 hours.
The standard delivery time is 2-10 business days.
If there is a delay, it may take a little longer. We will notify you in that case.
Do you also deliver to service points?
Yes! You have the option to pick up your order at a nearby service point.
Will I receive a tracking code?
Yes! You will receive it via email once the items have been shipped. It may sometimes end up in your spam folder.
Is it safe to shop on Luxury Girls?
Absolutely! We verify all items for authenticity and ship all our products with insurance and tracking.
Are all your items 100% original?
Yes! All our items are checked before they are sent to the customer.
Are all items new?
Yes, we only sell unworn/new/DS items!
How do you sell sold-out items everywhere?
In collaboration with numerous sellers, we have built a network over the years. We have combined this into this website.
Are the items delivered in their original packaging?
yes! You will receive your items in the original packaging with all the original accessories included.
What payment methods do you offer?
We offer multiple payment methods, including iDEAL, Bancontact, Klarna, Credit/Debit Card, PayPal, and Apple Pay.
Can I cancel my order?
Yes!
- Within 24 hours: No additional costs will be charged.
- After 24 hours: Shipping and payment processing fees will be charged. We operate internationally and incur costs within 24 hours to ensure your package reaches you as quickly as possible. Additionally, if you placed your order using Klarna, we incur non-refundable fees from Klarna, which we also need to charge. These costs depend on the order amount.
- For packages that are refused upon delivery, a €15 fee will be charged to cover shipping and payment processing costs.
Do you offer refunds?
We have a 30-day return period. You can receive a refund or exchange for a different size.
How long does it take to authenticate my order?
Once the item arrives at our authentication center, our experts inspect the sneakers to ensure they are 100% authentic, new, unworn, and damage-free. This process usually takes 1 business day.
I placed an order but did not receive a confirmation email.
It is possible that the email has ended up in your junk mail or spam folder. If you cannot find the confirmation email there either, please contact our customer service!
I want to modify my order.
Modifications are possible! If you would like a different size or item, we can adjust this within your existing order. We do not recommend placing a new order, as canceling the old one may incur additional costs.
